Monika Götzmann's Blog (1)

How To Achieve Good Customer Service In The Financial Sector

Good customer service is crucial to any successful company, but within the financial sector, it takes on added importance. This is because, according to research carried out by Forrester, banks and financial services firms have the highest correlation between dissatisfaction with the customer experience and likelihood of switching businesses.

Here, we take a look at some of the specific areas where you should focus your…

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Added by Monika Götzmann on July 10, 2016 at 8:00am — No Comments

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