Technological progress and automation are starting to influence numerous spheres of human economy and everyday life. The rapid development of artificial intelligence imposes training computers to do the human work and implement their usage in business. One of the main applications of artificial intelligence in business is the chatbot.
In one of our recent articles, we spoke about the general principles of NLP and possible applications of chatbots. They have great potential in the area of customer service, and can easily accept the customer’s order and give them a consultation regarding the company’s services.
It is possible to automate the work of support centers with the help of bots on the official website of the company or in popular messengers like Telegram, Slack or Facebook Messenger.
In this article, we shall give you a brief tutorial about chatbot development, and share our experience in building a Telegram chatbot in Python.
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