"and to answer your second question - I think that small businesses should be aware that bad customer service could really cost them. Especially if they have a business that is very niche oriented and focused on one tiny market. They could lose not…"
"Wow! They sure lost out on an opportunity there. I would have written again just to let them know - but as you pointed out, you can't be confident that they'd read that email as well if they just skimmed the first.
I think the…"