The most important part of customer support is to provide all the information whenever a customer needs it. The definition of customer support has evolved over time, and it is no longer limited to traditional ideas of service and product industries. It has evolved to a great extent in all kinds of business, that are traditionally not associated with the word ‘business’, like the education industry or banking industry.…Continue
You have all heard that the client is always right. It means that you have to take care of every interaction with your client, regardless of whether that interaction is via phone calls, your website, email, or in person. If your primary interaction is frictionless, you are more likely to retain them.
These methods of interaction are also slowly getting old. Businesses…Continue
Managing vendors successfully is the key to success for any business. In this article, we will explore what supplier management and its benefits and the best practices for the same.
In simple words, supplier management is maintaining healthy and productive…Continue
Web portals work as a gateway. Where this gateway leads, depends on the purpose you want to fulfill.
Imagine an apartment building. A lot of people live there. It is a public area but each house in that apartment is private. You can only enter a house if you have a key to it.…Continue