Making your customer happy over a call by your service requires professional skill sets. Customer trust the agencies and wants to talk to the agents, who can provide a solution to their problems. A product trained professional always feels motivated, confident and remain productive for the organization as compared to the unskilled agent. That’s why it becomes necessary to provide quality training to the agents to meet the customer expectations. We our one of the top solutions based training…

It is imperative that you keep yourself abreast of the best practices in the call center industry to sustain customer satisfaction through regular quality monitoring and training programs. The Teleservices Company in Dubai offers exhaustive Customer Service Skills Training Courses adept at handling soft skill modules along with product and sales training to meet your gap in training requirements.…

Sustaining your cool by managing work-life equilibrium and focussing on success can be intimidating sometimes within the stressful confines of a call center scenario. This is more true for managers who, with a host of executives reporting to them, have to deal with their individual performance metrics while managing workload scheduling and adhering to Service Level Agreements (SLAs). This requires adequate process knowledge of products and services offered along with people management and…