Neha Gupta's Blog (2)

Business Process Outsourcing: What to expect in 2019

If you had been outsourcing in the past or are planning to start soon, and are somewhat unsure of its future, well you may put all those worries to rest. Outsourcing has survived over the years and will most definitely survive in the future. But to understand what the future holds for the BPO industry, let me first reflect on the past year.

2018 in a Nutshell

Last year has…

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Added by Neha Gupta on March 6, 2019 at 2:45am — No Comments

Why You Need Empathy in Your Customer Service Team

Empathy should not be confused with sympathy which is the recognition of other person’s problem, even showing concern but remain entirely unaffected from within. Empathy is connecting with others on an emotional level. Wikipedia defines Empathy as the capacity to feel or understand what the…

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Added by Neha Gupta on January 30, 2018 at 5:32am — No Comments

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