We are moving towards an online world. The days of going to various stores to buy anything we need are long gone. We have e-commerce giants as well as some specialized e-stores that sell everything from big machinery to knick-knacks. It is literally possible to be in one corner of the world ordering a specialized item from another corner. Just power-up your phone and the world is at your fingertips.
In 2017, around 21.8% of all the people in the world shopped online. And the reason people indulge in online shopping is because of convenience. People can browse in their free time, wishlist things and come back to it whenever the need arises.
Moreover, people enjoy and love to take advantage of the frequent sales that the e-commerce platforms are offering, and the best part is that everything gets delivered to their house!
The whole process of going online, browsing for what you want, - or just browsing at random - figuring out what variation of it works for you, placing an order, and paying for it, culminates in when the order arrives at your house.
How and when the product gets delivered defines the level of customer satisfaction. Hence, shipping and delivery are important aspects of selling online. So, what makes your customers abandon their carts and make them place the order instead?
While placing the order, people want to make sure that they are not paying more shipping charges than the value of the product that they are buying. (Obviously, free shipping is pretty great.) Over 56% of all customers leave websites when they see unexpected costs on the checkout page.
Unexpected costs are usually high taxes on products and a huge amount for shipping.
One of the many things that elevate the buying experience, is if the customer can decide when they get the product.
Therefore, every e-commerce store owner should make sure that the shipping operations are given attention and are properly executed. E-store owners should take care of the little details like having the right packaging, delivering on time, as well as making sure that the correct labels are printed on the parcels so there is no scope of error in deliveries.
Every Magento e-commerce store owner who ships to Australia can use Australia Post, which is Australia’s leading postal service. Australia Post offers a host of services, from showing live rates to letting you see where your product is, choosing a delivery date, to letting the customer choose the parcel packaging.
As an e-commerce store owner, you can sign up for Australia Post, and manage all your shipping through it. However, you may face some challenges.
Having to go back and forth from your e-commerce database and the Australia Post database.
You will have to make sure you have updated the address of delivery, every time a customer orders something.
You will have to update the tracking data of each parcel on your store dashboard from the Aus Post dashboard.
However, an easier way to do this is by integrating your Magento e-commerce store with Magento Australia Post extension. This extension gives a bunch of benefits to the business and helps them to enhance the experience of the end customer.
As a business owner, you will be able to print labels, access all the shipping details and customer details from one place.
Your customers will be able to see accurate shipping rates.
They will also be able to track their shipment right from your store website.
You, that is the admin, and your customer will have a feature called address validation. So, if you have put in the wrong pin code accidentally, it will prompt you to change it based on the state you have selected.
So how does this work?
Magento Australia Post Extension integrates Australia Post with your Magento store using their API. The API directly fetches the data from Australia Post to use on your Magento e-store. This means:
The live shipping rates that the customer wants to see are directly from the Australia Post website.
When your customers want to track their orders, they see data that they would see on the Aus Post website, without actually having to go on to their website.
All they need to do is go on your e-commerce store and they will get everything that they need.
This integration can happen with the help of a nifty little Magento Australia Post extension. All you have to do is add it to your Magento e-commerce platform and you’ll be ready to go! That’s where we come in. We have partnered with Australia Post to bring you easier solutions for your e-commerce store.
You can integrate the extension and your job is done. We will help you install the extension to your Magento store, and just like magic, you will be able to see live shipping rates from Australia Post. You will also get a whole Magento Australia Post shipping module for label printing with which you can easily use to print the labels with the Australia Post and your logo combined. You will also be able to track all shipment through your Magento e-commerce backend.
You can also enable ‘Signature on delivery’ to make sure your parcel is safe until it reaches the right customer.
To provide a more wholesome experience to customers you need to have a 360-degree vision. Every aspect of the buying experience of your e-store should be well-thought and shipping definitely is one of the important aspects.
This extension will not only help you manage the shipping of hundreds of parcels efficiently but will also help you retain more customers and build a smooth and long-term relationship with them.