Customer-Centricity Is The New Top Marketing Consideration

Are you a marketer or online business owner? How can you guide your customer into becoming a repeat buyer?

The customer himself has the power to help you build up your marketing mix in a way to benefit your business results and uplift the Customer Lifetime Value.

Marketers just need to learn how to “listen” and “respond” in the right time with the right message.

  Business does not meet the customer expectations for best service.
✓  There is a huge competition in the online retail.
✓  Customers are more demanding than ever.
✓  Marketers are in “digital denial”.
Both online retail and marketers are challenged to deliver the best customer journey and reach their business goals.

Here is a Q&A with  Chloë Thomas - Author, International Speaker, and host of the eCommerce MasterPlan Podcast

She is presenting some fantastic tips on how to grow your retention, CLV and ultimately - grow your business too.

Any comments?

Views: 111

Comment by Silviya Dineva on June 21, 2016 at 9:28am

Do you agree about the "digital denial" trend? I am very much interested to discuss :)


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