One of the main traits of an SMB (that separates them from massive conglomerates) is the number of employees. While from the outside, this number may seem sufficient to satisfy the current workload that you’re facing, more often than not, this won’t be the case. So, how do you maintain the peak of productivity with a skeleton crew? With the adequate use of technology and tech-trends, of course. That being said, here are top five essential tech trends for your SMB.
The first thing you need to establish is a fully automated website, capable of running on its own with minimal involvement of your team, aside from regular maintenance. That being said, you need to understand that the automated website isn’t that hard to make, provided that you use the right plugins and extensions. Aside from this, adding a chatbot to the mix makes your website respond instantly to the queries of your customers. Needless to say, by achieving this, it will be also much easier to track your marketing efforts in the digital world and, you’ll be getting much more consistent results.
Imagine a scenario where you only have one payment gateway enabled as a payment solution. How likely it is that a potential customer will undergo all that extra effort to enable another payment method just so they can buy from you? Well, the likelihood of this scenario is not that great. This is why you need to ensure that the multiple payment gateways are there from the very start. Sure, you don’t have to have absolutely everything but the more you include the higher your profits will soar.
The next thing you need to consider is the issue of hiring telecommuters/remote workers. This will allow you to hire people part-time in a more efficient and easier to manage method. Moreover, this will also allow you to move into a smaller office due to the fact that a part of your team doesn’t actually have to be on premises. Keep in mind, however, that in order for this to work you need A) a reliable internet connection in the office and B) business model based on cloud services. The first is important due to the fact that you can’t afford to lose connection with the rest of the team, which is why you should go for reliable fiber services like those offered by Orange.
Even in the smallest of offices, the issue of misuse of resources or even employee theft is a serious issue that needs to be dealt with as soon as possible. Peer monitoring system does help with this problem and so does limited access to the storage room, however, the only 100 percent reliable solution is a great inventory management software. Of course, this doesn’t prevent the theft as much as it alerts you right away. In this way, you can minimize your losses and cut this problem in its root.
Lastly, there’s the issue of security to worry about. This can be split into three major categories. The first one is, naturally, the issue of a firewall as your first line of defense. Second, you need to consider making the system with at least two levels of authorization in order to confirm the identity of the person trying to log in. At the very end, you need to think about the issue of backup and the potential disaster recovery. Keep in mind that the latter is best entrusted to a specialized plugin.
As you can see, these five issues alone are questions that your SMB has to learn how to respond to as soon as possible. Due to the fact that they affect your efficiency, workforce, security and customer relations, it would be safe to say that these tech trends penetrate to the very core of your business model. Therefore, the improvement you make here might come to reflect on every single aspect of your business. This alone is a reason why this topic is not to be taken lightly.