How Can You Make Sure that Your Surveys Are GDPR Complaint?


While we write this, implementation of giant – GDPR (General Data Protection Regulation) has already taken place. As we all know; its implementation will have a huge impact on the way in which organizations manage their customers’ personal data.

Today, we will talk about how the organizations that make use of online survey tool can ensure that their surveys are GDPR compliant. We all know that surveys are used for gaining feedbacks from prospects, customers, potential customers, employees etc. So, how should you make your Surveys GDPR proof? Here’s a little guide for you:

Integrating Data with Third Party Apps

For example, if you use a SugarCRM survey tool and you have integrated a third-party tool, you need to ensure that those apps also adhere to the GDPR regulations. If you use a Sugar or SuiteCRM survey tool, it is best to go for an extension that doesn’t ask for you to install any other third party apps.

Obtain Permission for Data of Minors

If through your survey tool, you are collecting or processing the data of individuals under 16 years of age, you must take parental consent. If not obtained, you must refrain from sending survey to this age group. In case of data breach, you can face severe consequences.

Data portability

The phenomenon of transferring your customers’ personal data from one electronic system to another is known as data portability. Also, it is not advisable to store the data of your customers using surveys.

Take Consent Before Sending Survey

In order to obtain the consent, you need to provide your customers with the reason as to why you want to collect their personal data, where will you save it and for how long will you be using it in the future.

We hope this brings a little clarity as to how to go about conducting surveys using a Survey Tool. If you are looking for a Suite/SugarCRM Survey tool that comes with the Data Privacy Module of SugarCRM version 8.0, you can consider integrating Survey Rocket.

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