The digital age has thrown up many challenges and opportunities for society in recent years, and shows no sign of slowing down. As technology continues to advance at a rapid pace, we can expect to see the working world flex and adapt in order to keep up. Some industries will change enormously as the use of things like AI and robotics becomes more commonplace, while other more traditional professions may remain untouched by the digital hand. So what’s happening in your industry?
Customer services is a broad industry, and one where the human touch is undoubtedly crucial to provide the best experience. Despite this, it’s also one of the professions being changed most dramatically by technology. Take self-service checkouts as one example, or pop-up chatbots on websites to help guide you through the user experience. While it can be argued that increased levels of automation can improve customer service and make consumers feel more empowered, the digital experience needs to be absolutely bug-free and flawless, or else it can quickly turn into a negative customer experience.
Innovation is the name of the game in engineering, which means the rise and rise of technology in the workplace is having a dramatic impact, according to TRS Staffing. Expect to see changes in the way engineers visualise projects and work together, thanks to the increased dominance of building information modelling (BIM) and augmented reality. While engineers will still need the same core practical skills they always have, they’ll also need to be willing to adapt to new technologies and incorporate them into their daily activities in order to keep up with modern times.
There’s no doubt that technology has influenced the way teachers and educators work, however many of the core elements of education remain the same as they have for centuries. Teachers still stand in front of groups of students and read aloud from a podium – there just might be more laptops and smart phones in the room. Internet accessibility has possibly had the largest impact on education, with a wealth of information available at the click of a button, and word processing has no doubt speeded up the essay writing process – but at its heart, teaching is very similar to how it has always been.