It is imperative that you keep yourself abreast of the best practices in the call center industry to sustain customer satisfaction through regular quality monitoring and training programs. The Teleservices Company in Dubai offers exhaustive Customer Service Skills Training Courses adept at handling soft skill modules along with product and sales training to meet your gap in training requirements.
Designed for both executives and team leaders, these in-depth training programs have soft skills sessions focusing on rapport-building skills and empathy while sharpening your problem-solving aptitude. Sales training focus on outbound selling skills, cross-selling and up-selling expertise coupled with active listening and rapport building skills to build effective customer engagement. Also, our situation-based product training modules increase your clarity on products or services offered when communicating with customers as well as build your focus on call compliance parameters. We even offer specialized training programs for collection executives and quality agents inbuilt with real-life situational role-plays for increased understanding of quality control procedures.
Type in our website URL in your web browser or call us now at +9714 3311463 for additional details on Customer Service skills training Dubai Course. Upgrade your skill-set now with our all-inclusive training modules for better scores in Customer Satisfaction (C-Sat) surveys