Some garages have gone digital. They use vehicle inspection tools to document all the vehicles that are brought in by their customers. They document the cars when they are going in and when they are being picked up. There are several reasons why they do this.
A picture says a thousand words. Using pictures is a great way of connecting with your customers and showing them what the problem with their car was and how you solved it. This will increase your company's credibility in the eyes of your customers.
They will be able to see the transformation that their car underwent. This will convince them that you indeed fixed the problem. This will prevent a lot of bad feelings or conflict in case the person starts claiming that you didn't do the job you were supposed to do.
Most of these applications are easy to use. You can download them on your phone and start using them, making them quite accessible to you and your team. Your technicians will be able to grasp how to use them after some time. You can quickly learn how to use apps like DamagePix.
You will reduce the wait time of your clients. This is because you can easily access the records that you need. You do not have to keep clients waiting for a long time so that you can get the details you need to know about their vehicle.
This helps to improve the kind of customer service that you give to your clients. If you take care of your customers well, they will be more likely to become repeat customers. This will see your revenues go up in the long run.
Cloud based storage is safe and secure. You can be sure that the details of the vehicles you work on will be stored properly. There are minimal chances of you losing the details of your clients’ cars, unlike what could happen if you were keeping physical files.
The good thing is that you can access information from the cloud from anywhere you are. All the technicians who have been given access to the cloud can easily retrieve information, update it and even archive it. This makes it easy to review the service history of any car that is brought into your shop.
Going paperless is a great way to cut down on your costs. Keeping paper records can gradually add up your cost. This is in addition to you having to find some storage space for the documents. This can be quite costly if you are handling large amounts of paperwork.
You can solve this problem by going paperless and instead taking advantage of digital storage.
You will increase the efficiency of your shop and save yourself as well as your customers lots of time.