Whether you manage a large company or are a sole trader, your customer complaints are invaluable. No business is perfect and errors are a learning experience – believe me, I’m learning. By documenting your customer complaints you will turn negative into positive, resulting in a more profitable business.
The negative value of customer complaints
• Complaints cost you money via credits and lost sales
• Complaints cost you time in resolution
• Complaints not dealt with to…
I’ve been active on social media nearly as long as I’ve been a virtual assistant and boy oh boy, I’ve made my fair share of social media mistakes. So this week, rather than be positive and tell you what you should do, I’m going to give you a bit of a reality hit and tell you my top social media mistakes. So you don’t make them!
Not double checking posts and updates for spelling and grammar.
You’re on your phone and rushing to post your update before your…Continue
One of my coaching clients called this week with a project we do time and time again. Document Makeover. Over the years she has accumulated a number of templates, forms and documents which she uses with her clients and as is so common, as her library has grown, so too have the inconsistencies. Our project was to ‘make my docs professional, reflect what I do and appeal to my clients’.
Our process for this project was simple, and one you can easily follow for your own document…Continue
I started working with a new client this week, helping him manage his emails and calendar. Like most clients, his days are full on and he’d been talking to a colleague who has a VA. Now he does! So while I can give him back some hours now he’s not having to respond to all emails, he still has a list of tasks much bigger than his available hours.
Below is the strategy we’ve worked out to help him to achieve more out of his day with the help of some prioritising. And with…Continue