Monika Götzmann
  • Female
  • London
  • United Kingdom
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Monika Götzmann's Page

Profile Information

Business Name
Miller Heiman Group UK Ltd.
Website URL
Short Bio
Monika Götzmann is the EMEA Marketing Director for MHI Global (formerly Miller Heiman Group), a global sales training and leadership development company. It specialises in providing exceptional sales management training and helps organisations develop business strategies to achieve sales success. Monika enjoys sharing her insight and thoughts to provide better sales and leadership training.

Monika Götzmann's Blog

How To Achieve Good Customer Service In The Financial Sector

Posted on July 10, 2016 at 8:00am 0 Comments

Good customer service is crucial to any successful company, but within the financial sector, it takes on added importance. This is because, according to research carried out by Forrester, banks and financial services firms have the highest correlation between dissatisfaction with the customer experience and likelihood of switching businesses.

Here, we take a look at some of the specific areas where you should focus your…


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